1. Data Controller

Lily’s Eyes, located at 25is Martiou 23, Neo Psychiko, Greece, VAT number 147120526, Tax Office KEFODE Attikis, operates the website www.lilyseyes.com and is the Data Controller responsible for the processing of personal data in accordance with the General Data Protection Regulation (GDPR).

For any questions regarding personal data, you may contact us at:
Email: info@lilyseyes.com
Phone: +30 210 6754200

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2. Personal Data We Collect

We may collect and process the following personal data:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Order and transaction details

• IP address and browser information

• Cookies and usage data

Payment card details are not stored by Lily’s Eyes and are processed securely.

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3. Purpose and Legal Basis of Processing

Your personal data is processed for the following purposes:

• Processing and fulfilling orders

• Payment processing and fraud prevention

• Customer communication and support

• Compliance with legal and tax obligations

• Website functionality and analytics (with consent) 

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The legal basis for processing includes:

• Performance of a contract

• Legal obligations

• Legitimate interest

• User consent (where required)

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4. Data Sharing with Third Parties

Your personal data may be shared only with trusted third parties, strictly for operational purposes:

• Worldline – secure payment processing

• Wix.com Ltd – website hosting and e-commerce platform

• Courier and delivery companies

• Accounting and legal service providers

All third parties comply with GDPR and apply appropriate security measures.

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5. Data Retention

Personal data is retained only for as long as necessary:

• Order and billing data are kept as required by tax and accounting laws

• Customer communication data is retained for service purposes

• Analytics and cookie data according to cookie duration

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6. User Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

• File a complaint with the Hellenic Data Protection Authority

Requests can be submitted via email at info@lilyseyes.com.

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7. Health Data & Eye Examinations

By booking an eye examination or vision-related service, the customer explicitly consents to the collection, processing, and secure storage of their personal and medical records, strictly for the purpose of providing eye care services and maintaining professional clinical records. Such data is handled with strict confidentiality, accessed only by authorised personnel, and retained only for the period required by applicable EU and Greek law, in full compliance with the General Data Protection Regulation (GDPR).

 

8. Cookies Policy

This website uses cookies to ensure proper functionality and improve user experience.

Cookies may include:

• Essential cookies – required for website operation

• Analytics cookies – to analyze website traffic and performance

• Functional cookies – to remember user preferences

Users may accept or reject non-essential cookies through the cookie banner or browser settings.

 

9. Data Security

We implement appropriate technical and organizational measures to protect personal data, including SSL encryption, secure servers, and restricted access to data.

 

10. Changes to This Policy

This Privacy & Cookies Policy may be updated at any time. Any changes will be posted on this page.

 

11. Contact

For any privacy-related inquiries, please contact:
Email: info@lilyseyes.com