1. Company Information
Lily’s Eyes, located at 25is Martiou 23, Neo Psychiko, Greece, VAT number 147120526, Tax Office KEFODE Attikis, operates the online store www.lilyseyes.com, selling optical products.
Contact:
Email: info@lilyseyes.com
Phone: +30 210 6754200

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2. Scope

These Terms & Conditions govern the use of this website and the purchase of products through the online store.

 

3. Orders & Contract
A sales contract is considered concluded once the order is completed and confirmed via email.

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4. Prices & Payments
All prices are displayed in Euros (€) and include VAT. Payments are processed through secure payment providers. Card details are not stored by the company.

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5. Shipping
Orders are delivered to the address provided by the customer. Delivery times are indicative and may vary due to force majeure.

 

6. Returns, Refunds, Cancellations & Right of Withdrawal
Lily’s Eyes provides a complete policy covering defective products, missing products or services, order cancellations, and the right of withdrawal. Customers are entitled to a replacement or full refund in case of defective or damaged products, and may cancel an order and receive a full refund if a product or service cannot be provided. Customers also have the right to withdraw within 14 calendar days from the date of delivery, returning items in their original, unused condition and packaging, and may cancel orders before shipment by contacting the company via email or phone, with a full refund guaranteed. All transactions, returns, and refunds are handled according to Worldline’s secure payment terms, without storing card details, ensuring full GDPR-compliant protection of personal data.

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7. Liability
The company shall not be liable for indirect or consequential damages arising from the use of the website.​

 

8. Personal Data

Personal data is processed in accrdance with our Privacy Policy and GDPR regulations.

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9. Governing Law
These Terms are governed by Greek law. Courts of Athens shall have exclusive jurisdiction.

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10. Force Majeure & Product Availability
The company is not liable for delays or failures in delivery caused by events outside its reasonable control, including but not limited to natural disasters, strikes, pandemics, or transport disruptions. Product availability is subject to stock; in the rare event of unavailability after an order is placed, the customer will be informed promptly and offered a full refund or an alternative product.